Services What we can do for your business

Five services from Sense and Service, the accessibility consulting practice co-founded by Daniel Aronoff, LMSW, CVRT, and Estefanía “Ania” Miner. Every service is tested the way blind and low-vision guests and customers actually experience it — by touch, by listening, and by trying to get the job done with little or no sight.

Each engagement is scoped to your business and quoted individually. There is no price list and no package to fit into, because no two dining rooms, hotels, product lines, or websites are alike.

  1. Restaurant Accessibility Audit

    Your dining room, reviewed the way a blind or low-vision guest actually experiences it — from the front door to the check.

    What it covers

    • Menus in formats blind and low-vision guests can actually use — digital, large print, braille-ready, and readable by screen reader
    • Dining room navigation and table layout: getting in, finding a table, and moving through the room independently
    • Lighting and contrast in the dining room, and wayfinding that does not depend on sight alone
    • How your staff seat, serve, describe, and present dishes to blind and low-vision guests

    You get: a written report with fixes ranked by impact and cost, so you can start with what matters most.

  2. Hotel & Hospitality Accessibility Review

    The full guest journey, start to finish — because access usually fails at the handoffs, not just in the room.

    What it covers

    • Booking, check-in, and the trip from lobby to room
    • Room orientation: layout, controls, and amenities a blind or low-vision guest can find and use independently
    • Lighting and contrast throughout — in the room, the corridors, and the restaurants, pool, spa, and other amenities
    • Staff assistance protocols that help without hovering

    You get: a written report covering every stage of the stay, from booking to checkout, with prioritized fixes.

  3. Food Brand & Packaging Consulting

    Your product, judged in the aisle and in the kitchen — where a blind or low-vision shopper decides in seconds whether your package works for them.

    What it covers

    • Accessible labeling: tactile elements blind shoppers can read by touch, and legible type with strong contrast for low-vision shoppers reading by eye
    • Machine-readable nutrition and product data a phone can speak aloud
    • What blind and low-vision shoppers actually use in the store — and what they ignore
    • Where federal labeling policy is heading, and what it will ask of you

    This work is informed by Daniel Aronoff’s commissioned opinion piece for Civil Eats on FDA front-of-package labeling policy, and by his five years living in Spain under the European Union’s tactile labeling rules.

    You get: a written assessment of your packaging and data, with practical next steps.

  4. Digital Accessibility Audits

    Your website, app, and documents, tested by expert daily users of screen readers and screen magnification — the people your accessibility tools are supposed to work for.

    What it covers

    • Websites and apps tested with JAWS, VoiceOver, and braille displays, and with screen magnification, zoom, and high-contrast settings for low-vision users
    • Document accessibility: accessible PDFs, OCR, and formatting that screen readers can follow
    • Multilingual content reviewed in Spanish and Basque, not just translated
    • Menus, booking flows, and guest documents checked end to end

    You get: a written report with issues ranked by impact, and clear fixes your team can act on.

  5. Staff Training

    Practical sessions for front-of-house and hospitality teams. No lectures about compliance — the real situations your staff face serving blind and low-vision guests, and how to handle them well.

    What it covers

    • Guiding, seating, and describing a menu or a room for blind and low-vision guests
    • Presenting dishes and reading a check with confidence
    • Guide dogs, canes, and the etiquette that puts guests at ease
    • Time for your team’s actual questions

    Training is delivered in English or Spanish, in person or by video, so it reaches the whole team, not just management.

    You get: a trained team, plus a short written reference for new hires.

Based in two cities, working worldwide

Sense and Service is based in New York City and San Sebastián, Spain. Audits, training, and digital accessibility work are delivered on site in our two home bases and remotely for clients anywhere in the world.

  • New York City & San Sebastián On site in our home bases, remote worldwide
  • English, Spanish, and Basque All services available in three languages; training in English or Spanish
  • Quoted per scope Every engagement is scoped and quoted individually — no prices listed

Tell us about your restaurant, hotel, product, website, or documents, and what you would like to work on. Inquiries are welcome from businesses of any size, in English, Spanish, or Basque.

Email Sense and Service [email protected]