Your blind guests are already coming. The question is what they find.

Sense and Service is an accessibility consulting practice for restaurants, hotels, food brands, and digital products — from two consultants who live it. Practical audits, plain-language reports, and staff training that make your business genuinely welcoming to blind, low-vision, and visually impaired guests and customers, not just compliant on paper.

Co-founded by Daniel Aronoff, LMSW, CVRT — blind food critic and Certified Vision Rehabilitation Therapist — and Estefanía “Ania” Miner — accessibility and multilingual content specialist with 15+ years in assistive technology and digital accessibility.

Based in New York City and San Sebastián, Spain — working with clients worldwide. Audits, training, and digital accessibility work are delivered on site in our two home bases and remotely for clients anywhere in the world.

All services are available in English, Spanish, and Basque.

Email Sense and Service Read The Blind Taste Test

Services

Five ways to work together. Every engagement is scoped to your business and quoted individually — no packages, no padding. Services are available in English, Spanish, and Basque.

  1. Restaurant Accessibility Audit

    Your dining room, reviewed the way blind and low-vision guests actually experience it — from the front door to the check.

    • Menus blind and low-vision guests can actually use — braille, large print, and digital
    • Dining room navigation and table layout
    • Lighting and contrast that serve low-vision guests, and wayfinding that does not depend on sight
    • How your staff seat, serve, and present dishes

    You get: a written report with fixes ranked by impact and cost.

  2. Hotel & Hospitality Accessibility Review

    The full guest journey, start to finish — because access fails at the handoffs, not just in the room.

    • Booking, check-in, and the trip from lobby to room
    • Room orientation: layout, controls, and amenities blind and low-vision guests can find and use independently
    • Restaurants, pool, spa, and other amenities
    • Staff assistance protocols that help without hovering

    You get: a written report covering every stage of the stay, with prioritized fixes.

  3. Food Brand & Packaging Consulting

    Your product, judged in the aisle and in the kitchen — where a blind or low-vision shopper decides in seconds whether your package works for them.

    • Accessible labeling: tactile elements read by touch, plus large print and strong contrast for low-vision shoppers
    • Machine-readable nutrition and product data
    • What blind and low-vision shoppers actually use in the store — and what they ignore
    • Where federal labeling policy is heading, and what it will ask of you

    You get: a written assessment of your packaging and data, with practical next steps.

  4. Staff Training

    Practical sessions for front-of-house and hospitality teams. No lectures about compliance — the real situations your staff face, and how to handle them well. Training can be delivered in English or Spanish, so it reaches the whole team, not just management.

    • Guiding, seating, and describing a menu or a room
    • Presenting dishes and reading a check with confidence
    • Guide dogs, canes, and the etiquette that puts guests at ease
    • Delivered in English or Spanish, in person or by video
    • Time for your team's actual questions

    You get: a trained team, plus a short written reference for new hires.

  5. Digital Accessibility Audits

    Your website, app, and documents, tested by expert daily screen-reader users — the people your accessibility tools are supposed to work for.

    • Websites and apps tested with JAWS, VoiceOver, and braille displays, and with zoom, magnification, and high-contrast settings
    • Document accessibility: accessible PDFs, OCR, and formatting that screen readers can follow
    • Multilingual content reviewed in Spanish and Basque, not just translated
    • Menus, booking flows, and guest documents checked end to end

    You get: a written report with issues ranked by impact, and clear fixes your team can act on.

See the full services

Why us — meet the consultants

Most accessibility advice comes from people who study blindness. Ours comes from living it — and from the professional training to teach it, test it, and fix it.

Daniel Aronoff, LMSW, CVRT

Co-founder — hospitality, food, and labeling

Daniel Aronoff has been blind since childhood. He is a licensed master social worker (LMSW) and a Certified Vision Rehabilitation Therapist (CVRT) — the credential held by the professionals who teach blind people to navigate the world. He knows both sides of the table: what a blind guest needs, and how a business can realistically provide it.

As the blind food critic behind The Blind Taste Test, he has reviewed restaurants the way he now audits them — by touch, taste, and how a room treats someone who cannot see it. His judgment is professional, specific, and kind: the goal is a better business, not a scolding.

He also brings an international perspective few consultants can offer. He lived five years in San Sebastián, Spain, where European law has required braille on medication packaging since 2005. He has lived under a system that labels by touch as a matter of routine — and under one that does not.

Estefanía “Ania” Miner

Co-founder — digital accessibility and multilingual content

Estefanía Miner is an Accessibility and Multilingual Content Specialist with 15+ years of experience in assistive technology, digital accessibility, and international content management. She bridges communication gaps through inclusive design, multilingual proofreading, and accessible digital content — and she uses the technology she tests every day.

Since 2020 she has worked as an Accessibility Consultant and Multilingual Proofreader at Arisa Labs, including accessibility and Spanish-language localization work on the Eclipse Soundscapes app, an app built for blind users. She reviews and adapts digital content to meet accessibility standards for visually impaired users and works with teams to improve clarity across Spanish-language content.

She is co-founder of the Begiris Association for the Blind (2014–present), a nonprofit supporting visually impaired people, where she built and maintains an accessibility-first WordPress website. Since 2012 she has also been an Accessible Technology Teacher with the Blind Association of Gipuzkoa (AGI), training blind users in assistive technology — JAWS, VoiceOver, and braille — and adapting documents into accessible formats.

Ania holds a law degree from UNED, Spain, and works as a freelance Spanish–English translator and film subtitler.

  • 15+ years in accessibility Assistive technology, digital accessibility, and international content management
  • Arisa Labs, since 2020 Accessibility consultant and multilingual proofreader, including the Eclipse Soundscapes app
  • Co-founder, Begiris Association for the Blind Nonprofit supporting visually impaired people, 2014–present
  • Accessible Technology Teacher, AGI Blind Association of Gipuzkoa, since 2012 — JAWS, VoiceOver, braille, and accessible documents
  • Law degree, UNED, Spain Freelance Spanish–English translator and film subtitler
  • Three languages Spanish (native), Basque (native, EGA diploma), English (fluent)

Services are available in English, Spanish, and Basque. Staff training can be delivered in English or Spanish, and digital audits and documents can be reviewed in Spanish and Basque as well as English.

“A blind guest does not need your restaurant to be perfect. They need the menu they can read, a path they can follow, and staff who are glad they came.”

Meet the consultants

How it works

Four steps, most of them handled by phone or video. On-site visits are available in the New York City and San Sebastián areas, and remote work serves clients anywhere in the world.

  1. Intro call

    A short conversation about your business, your guests, and what is not working. No obligation, no jargon.

  2. The audit

    We experience your restaurant, hotel, product, website, or documents the way a blind customer does — on site, or remotely where that works.

  3. Written report

    Clear findings with fixes ranked by impact and cost, so you can start with what matters most and spend where it counts.

  4. Training & follow-up

    Optional staff training, and a follow-up review once your fixes are in place to confirm they work in practice.

How it works, step by step

Start the conversation

Tell us about your restaurant, hotel, product, website, or documents, and what you would like to work on. Engagements are quoted per scope — there is no price list, because no two dining rooms, hotels, or product lines are alike. Inquiries are welcome from businesses of any size, in English, Spanish, or Basque.

Based in New York City and San Sebastián, Spain, Sense and Service provides its consulting services globally — on site in our two home bases and remotely for clients anywhere in the world.

blindfoodcritic@gmail.com

Contact us